Acceptable Use Policy for published apps

Onplana lets you build an app by chatting with the AI and publish it to a live URL under onplana.app (for example my-app.onplana.app). Published apps are publicly reachable on the internet, so they carry responsibilities that private project data does not. This Acceptable Use Policy ("AUP") sets out what may not be published, how abuse reports and takedowns work, and how to appeal a takedown.

This AUP supplements our Terms of Service (in particular section 2, "Use of the Service") and applies to every app published through Onplana, on every plan. By publishing an app you agree to this policy. Capitalized terms have the meaning given in the Terms.

1. Prohibited content and behavior

You may not publish, or use a published app to distribute, facilitate, or link to, any of the following:

• Illegal content or activity. Anything that violates applicable law, including content that exploits or endangers minors, promotes violence or terrorism, or facilitates the sale of illegal goods or services.
• Malware, phishing, and scams. Malicious code or downloads, browser exploits, fake login or payment pages, credential harvesting, tech-support scams, or any content designed to deceive visitors into revealing sensitive information or transferring money. Publishing an app that imitates a sign-in flow for another product or service is treated as phishing regardless of intent.
• Cryptocurrency mining. Scripts that mine cryptocurrency in visitors' browsers or otherwise consume visitors' computing resources without their clear, informed consent.
• Deceptive impersonation. Pretending to be another person, company, product, or government body, or implying an affiliation or endorsement that does not exist. Certain app names (such as sign-in, admin, and Onplana-brand terms) are reserved and cannot be used as published-app addresses for this reason.
• Adult content. Sexually explicit or pornographic material.
• Spam and bulk-messaging tools. Apps whose purpose is to send unsolicited messages, generate spam content at scale, manipulate rankings or engagement metrics, or run link schemes.
• Infringing content. Content that infringes copyright, trademark, or other intellectual-property rights. Copyright complaints are handled under our Copyright & DMCA Policy.
• Harvesting personal information. Collecting personal data or credentials from visitors without a clear, lawful purpose and appropriate disclosure. Never ask visitors for passwords to other services.

In addition, you may not use published apps to probe, attack, or disguise attacks on other systems, to evade the publishing limits described in section 5, or to circumvent a takedown (for example by re-publishing removed content under a new name or account).

2. Reporting an app

Anyone can report a published app, no Onplana account required:

• Every published app includes a "Report this app" link that leads to the report form.
• You can also go directly to onplana.com/report and enter the app's address.

Reports go to our review team. We prioritize reports of phishing, malware, and content that endangers people. We do not share a reporter's contact details with the app's owner. Copyright owners should use the process in our Copyright & DMCA Policy, which has specific legal requirements.

3. Enforcement

When we find a violation of this AUP, whether through a report, our own review, or automated signals, we apply enforcement proportionate to the harm:

• Warning. For minor or first-time issues we may notify the app's owner and request a fix within a stated period.
• Takedown. We take the app offline. Its URL stops serving, the owner cannot re-publish that app, and the app's address stays reserved so it cannot be taken over by someone else. The owner is notified in-app and by email with the reason.
• Account action. Repeated or severe violations may lead to suspension or termination of the account or organization under section 11 of the Terms of Service.

We may act without prior notice. For severe abuse, including phishing, malware, content that exploits minors, imminent harm to people or systems, or where required by law, we remove content immediately and notify the owner afterwards. Nothing in this policy obliges us to follow the ladder above in order.

4. Appealing a takedown

If your app is taken down and you believe the decision was wrong, you can appeal from within the product, from the app's publish controls. To keep the process workable:

• You may submit one appeal per app per 24 hours.
• Explain concretely why the app does not violate this policy, or what you have changed.
• Our team reviews every appeal and either restores the app or upholds the takedown. We aim to respond within a few business days.

Takedowns based on a copyright notice follow the counter-notice process in the Copyright & DMCA Policy instead.

5. Publishing limits

Publishing is subject to per-plan limits, including the number of apps you can have published at once, the size of each published app, and how frequently you can publish. The current limits for your plan are shown in the product's publish controls and in our documentation. Attempting to evade these limits, for example by spreading publishing across multiple accounts or organizations, is a violation of this policy.

6. Search engines and indexing

Published apps are served with headers asking search engines not to index them by default. A published app is meant to be shared by its link; it is not an SEO hosting service.

7. Changes to this policy

We may update this policy from time to time, for example when new abuse patterns emerge. Material changes are announced via the in-app What's New feed. The "Last updated" date at the top reflects the most recent revision. Continued publishing after a change takes effect constitutes acceptance.

8. Contact

To report an app, use onplana.com/report. For questions about this policy, or if you cannot use the in-app appeal, contact support@onplana.com.

Onplana is operated by Devsoft Solutions. See our Terms of Service for company details.